We cannot wait for you to receive your HAYAR order. Below you will find detailed information about our shipping policies, so you know exactly what to expect.
Order processing
We aim to process orders within 1–3 business days (Monday to Friday, excluding public holidays). Please keep in mind that processing may take longer during periods of increased order volume, such as a new collection launch or a sale period. We truly appreciate your understanding.
To ensure smooth delivery, we kindly ask that you verify your shipping information before completing your purchase. HAYAR is not responsible for delivery issues resulting from incorrectly provided address details. Once an order is placed, cancellations and modifications are no longer possible, as we begin processing promptly to get your order to you quickly.
As soon as your order ships, you will receive a confirmation email with a tracking link. Please note that tracking information may not update until the next business day after the carrier has processed your parcel.
Shipping destinations
We are pleased to offer international shipping to the following countries:
Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Belize, Benin, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Canada, Chad, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Djibouti, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Finland, France, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Saudi Arabia, Senegal, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Tanzania, Thailand, Togo, Tunisia, Turkey, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen.
If your country is not listed, please contact us at info@maisonhayar.com and we will do our best to accommodate you.
International shipping and customs
HAYAR ships from Quebec, Canada. Orders delivered outside Canada may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient — they are not included in the price you pay at checkout.
As the importer of record, you are responsible for complying with the laws and regulations of the receiving country. While we work to provide accurate delivery estimates, delays caused by customs clearance are outside our control. If you are unsure what to expect, we recommend contacting your local customs office before ordering.
Order issues
If you experience any issue with your order, please reach out to us at info@maisonhayar.com and we will be glad to help.
In the unlikely event that an item is missing or incorrect, we kindly ask you to take photos of the items and the packaging so we can review your case properly.
If your tracking shows your order as delivered but it has not arrived, we suggest first checking for a delivery notice and asking a neighbour, as this is standard practice for our shipping partners. If it still cannot be located, contact us and we will follow up with the carrier.